Mobile tourist orientation team

Mobile tourist orientation team

Mobile tourist orientation team in Old Montreal

The mobile tourist orientation projet in Old Montreal was born out of a partnership between the SDC Vieux-Montréal and Tourisme Montréal. Since the Summer of 2014, it has enhanced the way we welcome visitors in the historical district, whether they are tourists, excursionists or montrealers.

The agents use specially-made bikes and pennants while they stroll the streets of Old Montreal. Their approach consists in going towards people, welcoming them and inviting them to explore the city: it’s all about places to visit, tourist attractions, events, shopping, gastronomy, and culture offers. They aim to meet the curiosity and wishes of each and every single visitor.

This approach has already proved itself: the team has now become an indispensable service in the historical quarter. It’s mobility allows it to be as available as possible to the multiple visitors. It is easy to spot it on Place d’Armes, De la Commune Street, Boulevard Saint-Laurent, Saint-Paul Street and several Old Port docks. Since 2016, it has also been present in welcoming cruise passengers in at Iberville Boat Station.

This team operates between May and October every year so that all of the tourist season is covered.

It is important to note that the material given out is for tourism purposes exclusively. It includes the Old Montreal tourist Map in 5 languages sponsored by the SDC Vieux-Montreal, as well as the Montreal Map and Guide provided by Tourisme Montréal. Publicity and commercial offers are not handed out in order to respect the Arrondissement de Ville-Marie’s rules and regulations.

Duties of the mobile tourist orientation team:

  • Acting as a convenient, accessible source of information for tourists
  • Ensuring a memorable human experience for visitors
  • Promoting the old quarter and its many attractions
  • Informing people about the various events and activities nearby
  • Providing tourist information such as maps or guide books
  • Fostering visitor retention in the area
  • Updating the conventional tourist information office and innovating in terms of hospitality by reaching out to people